Cancel & Refund

Cancellation & Refund

We would be sad to see you go. Still, suppose you wish to take a refund – In that case, please follow the below.

1.Ride Cancellation

1.1  One day before ticket cancellation is allowed and full refund will be provided in wallet which can be used in further booking. Refund amount can not be credited or Transfered to passanger bank account.

1.2  Same day ticket cancellation is neither allowed nor refunded.

1.3  No ticket cancellation is allowed when ticket is purchased from instant ride section

1.4  If a Free Ride is used and the cancelled, the free ride will not be refunded.

1.5  Rides rescheduled within 10 minutes of scheduled departure time (i.e. the non-refundable cancellation window) and then cancelled are non refundable.

2. Fare Refund Policy

2.1   We strive to give you an exceptional Service. However, in exceptional circumstances, if Ferri Shuttle is unable to perform any of the Services, Ferri will refund the money deducted from your Account within fifteen days from the date of booking.

2.2   However, if Ferri Shuttle is unable to complete the Service despite best efforts due to natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation and other facilities, governmental orders, or other causes that make safe, smooth operation impossible, or when there is a valid reason to believe the journey cannot continue, we shall refund the amount to your wallet after deducting 40% of the amount.

2.3   No refund will be offered in case you are deemed as a No-Show Passenger. You will be considered as a No-Show Passenger if any or all conditions are satisfied:

i.   The driver arrives at the pick up location

ii. The driver waits for at least 1 minute.

Despite such best efforts, if you are unable to board the bus within the prescribed time frame, no refund will be initiated.

2.4 In case you have bought a pass and wish to take a refund, in that case, you need to delete the pass from the app within the validity period. We shall refund the amount proportionate to the number of rides remaining after deducting 40% of the amount.

2.5   Your per ride cost will be calculated based upon the total amount paid for the pass divided by the total number of rides in the pass at the time of pass purchase.

2.6   Pass whose validity is expired will not be eligible for a refund. By buying a Pass, you agree to use all rides mentioned within the stipulated period. You shall not be provided additional rides or additional time over and above the fixed under the pass plan purchased.

  All offers are valid for a limited period only. Ferri reserves the right to remove/change/modify any plan at any time without prior notice.


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